Refund Policy
Effective Date: July 1, 2024
1. Introduction
At ChessX Academy, we strive to provide the best learning experience. However, if you are not satisfied with our services, you may be eligible for a refund as outlined in this Refund Policy.
2. Eligibility for Refunds
Initial Assessment Fee: The initial assessment fee is non-refundable.
Subscription Plans: Refunds for subscription plans are available within the first 14 days of purchase, provided you have not accessed more than [number] of lessons or participated in any online tournaments.
3. Refund Process
Requesting a Refund: To request a refund, please contact our support team at [contact email] with your order details and the reason for the refund request.
Processing Time: Refunds will be processed within 14 business days of receiving your request. The refund will be issued to the original payment method.
4. Non-Refundable Items
Promotional Offers: Fees paid for promotional offers, discounts, and special programs are non-refundable.
Partial Usage: No partial refunds will be issued for partial usage of subscription plans.
5. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at hello@chessx.org
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